1300 858 723   |    info@qcsgroup.com.au
3CX Phone System for Windows is a software based PBX for Windows that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution – without the inflated cost and management headaches of an ‘old style’ PBX. Used by more than 30,000 companies globally, 3CX has been recognized for its innovation and cutting-edge technology.

10 ADVANTAGES OF THE 3CX PHONE SYSTEM

1. Software based: easy to install & manage
2.Inexpensive to buy and expand
3.Work from anywhere with iOS & Android clients
4. Leverage existing IT infrastructure & Server hardware
5. Save on your phone bill with SIP Trunks & Mobile / Remote clients
6. Integrated video conferencing using WebRTC
7. Better customer service with advanced call queues
8. Integrate with CRM & Accounting software
9. Standards based – use popular IP Phones, SIP Trunks
10. Click 2 Call from your website
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TAKE YOUR EXTENSION ANYWHERE

3CX includes clients for smartphones and Mac or Windows laptops that allow users to use their office extension from anywhere, seamlessly integrated as if they were in the office. Not only are all calls to the office free of charge, but employees can leverage one single number and make a professional impression.

  • All calls are free of charge – slash your mobile phone bills
  • Increase productivity – work from anywhere
  • One number – Don’t give out your personal mobile number

EASY INSTALLATION AND MANAGEMENT

Because 3CX runs on Windows, it is easily installed and managed by Windows IT administrators without the need for special telecom or Linux skills. It’s preconfigured to work with popular IP Phones, VoIP Gateways and SIP trunks saving you the hassle of having to configure and manage these devices.

  • No need for extensive telecom knowledge or training
  • Open Standards – Vendor independent
  • Central control from the 3CX Managment Console
  • Choose from popular IP Phones, VoIP Gateways, SIP Trunks
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KEY FEATURES

  • Monitor the status of queues by seeing how many callers are in the queue.
  • Log staff in and out of queues.
  • Review the time your staff logged in and out of queues.
  • Additional queue strategies include:
    • Round Robin
    • Longest Waiting
    • Least Talk Time
    • Fewest Answered
    • Hunt by Threes - Random
    • Hunt by Threes - Prioritized
  • Get instantly notified when callers have been in a queue beyond the set SLA time.
  • Meet your customer service requirements by viewing all call events.

ADVANCED KEY FEATURES

  • Your customers can hang up and still retain their position in the queue. They’re automatically called back they reach the top of the queue.
  • Review how long your customers have waited in a queue before your employees took the call and see the amount of answered and unanswered calls.
  • Improve customer service by screening calls with the Listen In, Listen In and Whisper and Barge In feature.
We can demonstrate a full working example of our phone system at your premises at any time that suits you. There’s absolutely no obligation. You’ll love the way the system can be tailored to your business. We use exactly the same system in our own business. Why not ring us today on 1300 858 723 and hear it for yourself?
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