Information about our services

We hope the information below will assist you with the use of our services.

1. 1. Your Network
      Your service is provided using vendor networks. QCS Group utilises a mix of different providers as needed to provide you the best solution possible.  We are responsible for the service that we are providing to you, and we will be there to help in case you have any feedback or wish to complain.
   2. Paying Us
      Your bill:
      We will bill you on a monthly basis and your bill will either be mailed or emailed to you depending on your preference.
      You can pay your bill via direct debit or credit card. Please note that some credit card companies may charge fees which are passed down to you. Financial hardship: Our financial hardship policy is available here: https://www.qcsgroup.com.au/financial-hardship/
   3. Hardware and Warranties
      Where we supply hardware, e.g. a modem, router, 3G Dongles etc., you are most likely entitled to a warranty under the Competition and Consumer Act and we are responsible for dealing with any warranty matters on your behalf with the manufacturer. Details of the warranty can be found on the warranty cards supplied with the hardware we have provided you. Please retain these warranty cards for warranty claims.
   4. Dealing With Us
      If you would like to appoint an authorised representative who deals with us on your behalf or if you wish to use an advocate, please contact us on 1300 858 723.
   5. Feedback and Complaints
      We are here to help! Please contact us if you wish to give feedback or make a complaint. A summary of our complaint handling process is available here: hhttps://www.qcsgroup.com.au/complaint-handling-process/