Customer Billing Overview
QCS Group provides customers with regular billing. Where possible, customer billing will be provided with a single monthly bill containing charges for all eligible services. QCS Group policy is that rental charges (known and fixed recurring charges) are billed in advance of use, and that non-fixed charges (for example: call charges, data charges) are billed in arrears of usage.
QCS Group aims to generate your monthly invoice on the fourth of every month while credit cards are debited on the eleventh of every month. In the event that the eleventh falls on a Saturday, Sunday or public holiday, the credit card debit will be done on the following business day. Invoices will be delivered electronically to your nominated email address in PDF format. A PDF reader may be downloaded directly from Adobe’s website (www.adobe.com) or by clicking on this link.
QCS Group’s standard invoice terms are 7 days from the date of the invoice. Customers can elect to nominate a credit card for automatic debiting. Payment must be made within these terms.
Bill payment can be made by calling our accounts team on 1300 858 723 or by direct debit using the direct debit information on the invoice.
For further details, please contact QCS Group on 1300 858 723 or user our contact form.