cyber security - What Role Does IT Play in the Modern Company?

What Role Does IT Play in the Modern Company?

By | QCS Group Blog

As technology expands to impact nearly every business process, from customer service to business strategy, the role of the IT department is expanding along with it. IT is no longer only responsible for setting up computer systems, maintaining the server, and running the help desk.

The IT team is the keeper of the treasure that data has become. With IT’s services, leadership teams can better understand their customers, predict changes in the market, understand how to streamline business processes for improved productivity, determine where inefficiencies are cutting into profits, and spot new opportunities for innovation and growth.

Thanks to developments in technology, IT has moved from a cost centre to a revenue generator. According to a 2016 survey by CIO, 84% of IT executives agree that their role is becoming more important to the company they serve. And it isn’t just large companies that benefit from the insights that IT can provide. Smaller companies who outsource their IT can take advantage of the same data intelligence that in-house executives offer enterprise-level companies.

If IT doesn’t yet have a seat at the decision-making table in your company, pull up a chair. IT can deliver value in myriad ways, but here are five of the most significant.

1. Smarter Decision-Making

Intelligent decisions are based on facts and data. In order to guide their companies well, leadership teams must have the research that the IT department can provide. CRMs can be mined, customer surveys can be sent and results analysed, business intelligence data can be examined for insights. The IT department, whether internal our outsourced, can deliver the information that the decision-making team needs and provide recommendations.

2. More Effective Marketing

To communicate in a compelling way, you have to know your audience inside and out. As modern culture becomes more individualised, both business buyers and consumers expect companies to provide personalised experiences that align with their interests and needs. IT can create detailed customer profiles that allow companies to micro-segment and deliver custom messages to each. Without this data and technology, companies will waste a majority of the marketing budget on ineffective initiatives.

3. Better Customer Support

Personalised experiences don’t stop with marketing. Smart companies continue to provide individualised service throughout the customer life cycle. The IT department can help company leadership understand their customers’ changing preferences and predict behaviours so appropriate action can be taken to retain customers. IT can also improve customer communication via a multitude of channels, delighting customers and heading off potential problems before they begin.

4. Profit-Boosting Productivity

IT can create systems and provide tools that allow people and process to work as efficiently as possible. Wasted time is converted to productive time, so more gets done faster. Inefficient processes can be simplified, reducing costs. The IT department can facilitate everything from document management to inventory tracking to problem solving, all with a positive impact on the bottom line.

5. Reliable Security

With advances in technology come risks. Hackers have an unprecedented number of ways to infiltrate servers, and ransomware looms as a threat to companies of all sizes. Businesses have always depended on the IT department for security, but the value of an IT department that can provide reliable security is higher now than ever before.

As companies depend more and more on technology to compete and to grow, IT’s role will only become more important. Rather than being viewed as the stereotypical socially-challenged, video-game-loving nerds who can fix computer issues, IT professionals are now being seen as the heroes who can lead the company to levels of success that were never before possible.

If you’re in the Brisbane area and would like to find out more about this or other IT topics, please don’t delay — Contact QCS Group, at 1300 858 723 or by sending us an email to: [email protected]

Snowed Under - Does Your IT Have You Feeling Snowed Under?

Does Your IT Have You Feeling Snowed Under?

By | QCS Group Blog

Information Technology is a critical and often confusing part of your business operations – which is why great IT support makes all the difference.

As technology becomes more and more integral to the way businesses do business, making sure you have the right technology in place becomes more and more important. When you count on technology for everything that you do, you quickly find yourself with a complex infrastructure that can be tricky to manage successfully. Not only do you need to be sure you have the right technology solutions in place to suit the specific needs of your unique business, but you need to be able to keep that technology running smoothly around the clock.

That need to manage and maintain increasingly complicate Information Technology is the reason why businesses of all sizes are turning to outsourced IT support from a Managed Services Provider.

Managed Services Providers (MSPs) act as your business’ complete IT department, handling your entire IT infrastructure from top to bottom. Their team of highly trained and certified professionals is there to help by taking over day to day IT responsibilities from your staff, or stepping in to support your in-house IT personnel by adding specialised expertise to your existing setup.

The goal of managed IT services is to take the stress out of your business technology. You’ll always have someone to turn to with your IT questions, and a team of technicians will be there to fix any issues that crop up and actively work to keep disruptions and downtime to a minimum. Most importantly, unlike working with a break/fix IT contractor, you’ll be working with the same people each and every time you need assistance. An MSP takes the time to get to know your business and your staff, offering guidance and support we know will help you based on what your specific business needs.

An MSP gives you all the advantages of a fully-staffed in-house IT department at a fraction of the cost, with a range of services available for a low, predictable monthly fee. Not only do managed IT services take the guesswork out of your technology, but they also take the guesswork out of budgeting for your technology.

To learn more about what managed IT services from QCS Group have to offer your business, get in touch with us at [email protected] or 1300 858 723 today.

cyber security - Cyber Security in a Cloud World

Cyber Security in a Cloud World

By | QCS Group Blog

We speak with business owners every day about how to help make their team more productive, mitigate the risks in their business, and get more done. Recently we’ve noticed a dangerous trend: Business owners treat the ‘cloud’ and the security of the ‘cloud’ the same way that they treated their on-premises networks: In short, they don’t care.

They assume that ‘someone else is taking care of the security.’This mindset is extremely dangerous. In the traditional model of on-premises IT infrastructure, it was the responsibility of IT to secure the perimeter of the network. Essentially, that involved installing a good firewall, only opening ports that were needed, purchase good security software – rinse and repeat.With the cloud – this has all changed. While the security of your network is important, in many cases, the network is just the mechanism you use to get out to the cloud, where your data is now physically located.

The Shift

In the old world, we had to secure the perimeter so we could secure the data.

In the new world, we no longer have a perimeter, so how do we secure the data?

When working with businesses, we focus primarily on two areas of the business where we can have the most significant impact: employees and their identities.

Driving Employee Awareness

Almost all phishing and account security attacks happen as a result of user action: a user is tricked into giving away their credentials, clicks on a malicious link, or uses poor password hygiene. You can spend a ton of money on building fences around your information – but if you leave the front door open, you have wasted your money.

This all starts with regular user training and awareness. Test your employees’ ability to spot email-based attacks, like phishing. Share articles after significant breaches (like the recent Equifax breach) to make it real for your team members. Include examples of what to look for in phishing attacks in your regularly scheduled security training. Don’t forget about your new hires – make security awareness part of their on-boarding.

Protecting User Identity

Right behind driving user awareness is protecting user identity. Since so much of our information is stored in the cloud, protecting the user’s account (or identity) from being stolen is critical. Brute force attacks on user accounts (where hackers try to guess the password) are widespread. Or, in many cases, users will re-use the same password across all their accounts – making it easier for hackers to gain access to their accounts.

At the very least, you should deploy multi-factor authentication (MFA – sometimes called dual-factor authentication). MFA protects an account, even when the password is compromised. An MFA protected account requires the password AND a physical action (such as approval from a mobile device or a code from a text message) before the account can be accessed.

Want to see it in action? Watch this on-demand webinar about multi-factor authentication.

We also recommend deploying services that help flag and prevent risky account behavior. Azure Identity Protection Manager uses machine learning to flag risky account behavior (such as a login from an unusual location for that user). Azure Privileged Identity Manager goes a step further by putting restrictions on administrator accounts.

If you own a business or are responsible for a department of a company – please do not treat the security of your data stored in the cloud the same you treated the security of your network. Data security can longer just be the responsibility of only the IT team. While your IT team should no doubt be managing the tools and leading the charge, data security needs to be a team effort. Your business may depend on it.

If you’re in the Brisbane area and would like to find out more about this or other IT topics, please don’t delay — Contact QCS Group, at 1300 858 723 or by sending us an email to: [email protected]

managed it services - Why Do I Need Managed IT Services?

Why Do I Need Managed IT Services?

By | QCS Group Blog

By 2019, the managed-services market is projected to grow by $193 billion. Both small, medium and large businesses are becoming very aware of the reasons to choose the managed-services business model, and the demand is strong. Here’s an outline of some of the reasons why your business should choose IT managed-services.

Enhanced Security and Compliance

Today, security and compliance are a major concern for all businesses. Operating systems, smartphones, tablets, laptops and other types of technology store and transmit important data. This makes security critical. Falling victim to a security breach or hacker is a common fear. A breach can cost companies a loss in reputation and a huge loss in dollars. Managed service providers help protect businesses from a security breach event and take quick action if one does occur. All businesses must be compliant with regulations specific to their industry, especially the legal and health industries. A managed service provider can supplement additional policies, protocols, and procedures to ensure compliance.

Efficient and Reliable IT Operations

This is one of the most important reasons businesses need managed IT services. Lack of employees with the knowledge and skills to handle an entire network and an overburdened IT staff just leads to inefficiency and unreliability. It’s difficult to negate the value of having an IT provider. It’s a partnership that is collaborative that leads to more efficient and reliable IT operations. While it doesn’t replace an in-house IT staff, it enhances its capabilities. Not only do issues get resolved quickly, businesses have the benefits of the latest technology and innovative solutions to maximise up time and profitability. These technologies include cloud computing, backup and disaster recovery and remote monitoring and management. The need to keep the entire IT infrastructure efficient and reliable is a big reason for managed IT services.

Cost Effectiveness and Return on Investment

Working with a managed IT service provider benefits companies financially. It’s a considerable cost saving. It helps control outgoing expenses and increases return on investment. Typically, an IT budget consists of many things like IT labor, maintenance costs, software and network infrastructure and hardware costs. Using outdated software negatively impacts return on investment. Plus, managed IT services provide scalability and flexibility to grow in a manner that internal IT teams cannot provide. Businesses can easily project IT expenses on a monthly basis and can plan for improvements and larger projects. IT services play an instrumental role in cost-effectiveness and return on investment.

A Proactive Approach to Maintenance

This is another major reason to work with a managed IT service provider. Businesses no longer have to waste time thinking about its IT infrastructure. There’s no need to worry about daily things like the speed of network connections and dependability. With a managed IT service provider, businesses are given the luxury of an all-day, every day around the clock coverage. Security and service solutions are always at work detecting potential disturbances, vulnerabilities, and threats. Issues and bugs can most likely be detected and fixed before the business is even aware of a problem. And data management on the cloud with a service provider yields more revenue. IT service providers offer a proactive community with regular and encrypted backups, virtualisation and cloud computing.

Free Up Internal IT Staff to Concentrate on Strategic Projects

Often, businesses need their own internal staff to focus their energy on other tasks. It’s a good reason to work with an IT managed provider. Projects and other needed tasks get the time and attention needed. It maximises the company’s IT budget. Think about it. It doesn’t make any practical sense to have an internal IT team handling things like migrating over to Microsoft Office 365 when it can be expertly handled by a provider. With specialised services, managed service providers take the pressure off the internal IT team.


Technology is transforming the world of business. But it changes fast and is a complex industry. Most companies today want to streamline its IT operations and turn to managed IT service providers to accomplish that goal.

If you’re in the Brisbane area and would like to find out more about this or other IT topics, please don’t delay — Contact QCS Group, at 1300 858 723 or by sending us an email to: [email protected]

What is shadow IT 1024x651 - What is Shadow IT?

What is Shadow IT?

By | QCS Group Blog

There’s probably a massive hole in your cyber security. It’s probably been there for years. You probably already know about it – you may even be the main culprit behind it. And you probably don’t even realise it’s a security risk: Shadow IT.

Shadow IT refers to the use of any hardware or software in a company that is not approved by the IT department. Examples include: employees using different software to edit photos, storing company files on their personal flash drives, or simply using a different internet browser to check their email.

It’s estimated up to 80% of employees use Shadow IT at work to complete their daily tasks. Shadow IT is a widespread occurrence in the workplace and should be prevented whenever possible because of the many problems it creates.

Why It’s Risky

It may not seem like a big deal for an employee to use different software or hardware at work, but it can create many problems for a company. The main problem is security – if your IT team doesn’t know about it, they can’t keep it secure. Software that has not been approved by the IT department may have vulnerabilities that would allow a hacker to gain access to the company network and view all company data.

Even safe, legitimate software and apps can have security holes and vulnerabilities that need to be patched. Again, if your IT doesn’t know it’s there, they can’t install the necessary patches to close the holes.

Another reason shadow IT is dangerous is that it can prevent data from flowing freely to all who need it in a company (example: an employee may be using personal software or hardware to store company data). This is particularly dangerous because the IT department cannot make sure all this data is being backed up in case of data loss.

Why Employees Use It

Shadow IT poses a severe risk, but employees do not use Shadow IT with malicious intent. Instead, employees use Shadow IT because they view different software or hardware as able to make their jobs easier and more efficient.

Employees grow frustrated with the software that they are given and find better ways to accomplish a task. Sometimes this is because the tools they have just aren’t up to the task. It can also happen because of a lack of training. You can give your employees the best tools in the world to do their job, but if they don’t know how to use them, it’s as good as no tools.

How to Prevent It

The best way to prevent Shadow IT is to give employees the right tools and the right training to do their job.

A great way to make sure employees have the necessary tools is to listen to what they are saying about the tools that they have been given. Employees often know of software or hardware that can make their work more efficient, and they should be listened to about these tools.

Once IT is aware of the software or hardware that employees want to use, they can take the necessary steps to make sure these tools are safe to use for company work. Make this a quick turn around process, though. If it takes weeks for the IT team to approve a new app or software, though, people will be more likely go around it.

One more extreme way to enforce this is to only give admin accounts on computers the rights to download programs.

Shadow IT is common, and many do not see the harm in using unapproved programs or hardware in their work. However, shadow IT is not as innocent as these people think. Shadow IT creates security risks to your network, stops data from being backed up, as well as prevents other employees in your company from being able to access data they need.

Employees need to understand the risks that are involved in using unapproved software or hardware, and need to be educated on how to use the software or hardware they are expected to work with.

Shadow IT can be a significant security risk, or it can be an opportunity for a company to grow as it better learns how its employees work, and how to supply them with tools to make their work more efficient.

If you’re in the Brisbane area and would like to find out more about this or other IT topics, please don’t delay — Contact QCS Group, at 1300 858 723 or by sending us an email to: [email protected]

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