My last story was of a customer who switched from break-fix to a managed services solution. Now I would like to share with you a story about a customer who decided to switch from their current managed services provider. Finding a trusted IT provider can be a strenuous process, but when you find the right fit, managed IT can offer a significant competitive advantage.
Company B has a young general manager named James. He had worked his way up through the company that his family started over 50 years ago. It is a manufacturing company specialising in machining of parts for some large automotive companies. They had a managed services agreement with one provider and have been generally satisfied with their level of service over the years, but had some areas that needed improvement.
James called up one of our partners and explained that Company B had just been the victim of a ransomware attack. It had corrupted a large percentage of their files, including invoices and files from some of their largest clients. When they tried to restore from their backups, it was discovered that the last good backup was from a year ago. He called QCS Group seeking advice for how to get his files back. Unfortunately, there were no other options for him; he had to pay the ransom. It was the only way he was going to be able get those lost files back. This was the final straw for James to consider making a change and he began to ask us more about our managed services offering.
Finding the right managed services provider is critical to a business’ success. James needed to find one that matched the level of service he believed his company needed. He had been investing heavily back into Company B and needed to feel his provider was doing the same. He needed his staff to feel like their IT Company was an extension of Company B and not contact him first for every issue. He needed to trust that they would be able to recover from an attack like the one they just encountered. James needed a company who would offer a holistic approach to managed services. That level of service would allow him to focus on his other responsibilities as a general manager.
After meeting with him several times and explaining the services we include as well as our strategy for backups and security, James knew we would work well together. We collaborated with James on the transition from his previous provider to us, ensuring it was a smooth one and production was not affected. We executed a small remediation project to bring his environment up to industry standards.
James can now focus on his other responsibilities knowing that his managed services provider is equally invested in the success of Company B as he is. He knows his backups are being tested on a regular basis, he has the industry’s best practices in place for security, and his staff can depend on us for any issue that may arise.
This was an example of a company that needed to make a change because their current managed services company was no longer the right fit for them. QCS Group’s Managed Services are designed to be strategic and centre around industry best practices in order to best serve our clients.