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What is Computer and Network Maintenance and why is it Necessary?

Besides the telephone, your computers and the network they are a part of are undoubtedly the most important business tools in your office. You rely on them every day to communicate, analyse, manage, strategise and perform billable services. So what happens when your computer or network goes down? Communication is hindered, business stops and billable time is lost. Whether you have limped along with computer problems or have had major network meltdowns, these problems have cost you money and headaches.

It is easy to think computers are so advanced that they don’t have the same problems as other machines. They should work perfectly all the time shouldn’t they? The truth is that your computer network is a collection of complex machines and software communicating simultaneously, using hundreds of parts and wires and under constant assault by viruses, malware and users. Your computers require regular maintenance to keep the big problems away and maintain optimal performance.

Regular and systematic network support has not been the norm among many companies in the past because they typically didn’t know it was necessary. Commonly, small businesses believe that all they need is for someone to help them “fix” what isn’t working properly. They assume that the “break-fix” model is how computer support should be when in fact it is not. This can lead to doubt, confusion and frustration with computer service technicians.

Most computer service companies or individual technicians offer a “break-fix” reactionary style service. QCS Group offers a proactive and predictable computer network maintenance plan to maintain your computer systems. Network maintenance is the ongoing and immediate technical support for your computer network, systematically managed by our certified IT Professionals and support staff.

Our support professionals not only take care of your company’s technology on a regular basis but also implement and maintain the strategic technology plan for your company based on your business goals and budget. The end result of a computer network maintenance plan is an office that is happy and productive with a budget line item that is predictable. Computer support by any other method is not measurable. Maintenance plans are customised to your company’s budget, the number of computers and servers, how you adopt technology and how involved you want to be with your network and budget. The core features of our Maintenance programs are listed below:

  • Regularly Scheduled Onsite Maintenance
  • Comprehensive Maintenance Checklist and Documentation
  • Emergency and As Needed Support
  • Customised Support Packages
  • Corporate Support Centre IT Management Application
  • Multiple Microsoft Certified IT Professionals
  • Management Oversight
  • Predictable Monthly Budgets